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Review our privacy policy and terms of service in one place. Open either section below to read the full document, then close it when you are done instead of playing legal-page pinball.
Privacy Policy
Third Arm Technologies (“Third Arm,” “we,” “us,” or “our”) provides AI-powered answering, call routing, call summaries, transcripts, and related account services. This Privacy Policy explains what data we collect, how we use it, how we may share it, and the choices available to customers and callers.
Information We Collect
- Account, business, billing, and contact information provided during signup, onboarding, or support interactions.
- Call-related data, including caller number, call audio, transcripts, summaries, timestamps, routing outcomes, prompts, and intake details.
- Usage, device, diagnostic, security, and audit data needed to operate, support, and protect the service.
- Configuration data entered by customers to customize how their AI answering service behaves.
How We Use Information
- Provide, operate, maintain, secure, monitor, and improve the Third Arm service.
- Route calls, generate transcripts and summaries, power dashboards, and deliver operational notifications.
- Authenticate users, prevent fraud and abuse, enforce policies, and comply with legal obligations.
- Analyze service quality, troubleshoot issues, and improve workflows, reliability, and customer experience.
Model Improvement and AI Training
We may use call recordings, transcripts, summaries, prompts, metadata, and related service data to develop, fine-tune, evaluate, monitor, and improve our AI answering, routing, analytics, and customer service systems. Where feasible, we may de-identify or aggregate data before such use. Customers should avoid providing highly sensitive information unless it is necessary for the requested service.
Sharing of Information
We do not sell personal information. We may share data with service providers and infrastructure partners that help us deliver hosting, telephony, communications, billing, analytics, security, and related service functions, or when disclosure is required for fraud prevention, legal process, safety, or compliance.
Retention
We retain data for as long as reasonably necessary to deliver the service, maintain business records, improve system quality, resolve disputes, support customers, meet legal obligations, and protect the platform. Data may later be deleted, archived, aggregated, or de-identified.
Customer Responsibilities
Customers are responsible for using the service lawfully and for providing any notices or obtaining any consents required under applicable law for call recording, AI-assisted handling, or related processing in their jurisdictions.
Changes
We may update this Privacy Policy from time to time. Continued use of the service after an update means the updated policy applies going forward.
Terms of Service
These Terms of Service govern access to and use of the Third Arm website, software, dashboards, AI answering, call routing, transcripts, summaries, and related services. By creating an account, accessing the service, or using the website, you agree to these Terms.
Use of the Service
You may use the service only for lawful business purposes. You may not misuse the platform, attempt unauthorized access, interfere with service operations, submit false information, or use the service in a way that harms Third Arm, its providers, or other users.
AI-Assisted Call Handling
The service uses AI systems to answer calls, route calls, generate transcripts and summaries, and process customer instructions. The service may record, transcribe, summarize, analyze, and store call-related data in order to operate and improve the platform.
Customer Content and Permissions
You represent that you have the rights and authority necessary to submit your business information, prompts, workflows, and other customer content to the service, and to instruct Third Arm to process call-related information on your behalf.
No Guaranteed Results
Third Arm works to provide reliable AI-assisted answering and routing, but the service is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted availability, perfect accuracy, or that every call, transcript, summary, or workflow outcome will be error-free.
Limitation of Liability
To the fullest extent permitted by law, Third Arm will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business opportunities arising from or related to the use of the website or service.
Policy Updates
We may update these Terms from time to time. Continued use of the service after updates means the revised Terms apply.
Privacy Policy
Use of the service is also subject to the Privacy Policy on this page.